Lessons Learned
What 6,000 Support Tickets Taught Me About Customer Management
I assist a web design agency by handling the support side of the business.
26 min read
Marketing, minus the hype
It’s not what you do. It’s how you do it.
Honest takes, hard-won lessons and practical resources for people who do their own marketing. From someone who has been the analyst, the developer, the team lead, the freelancer and the owner.
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What 6,000 Support Tickets Taught Me About Customer Management
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Who’s writing this
Hey, I’m Marv.
I’ve spent the last 15 years in marketing, and I’ve done the work. I’ve read the books, joined the communities, sat through the conferences, bought the courses, and wasted plenty of money along the way. I’ve been the analyst, the manager, the developer, the team lead, the freelancer, and the business owner.
I built this site because I want to help. That’s the whole motive. I’m not here to make big promises so I can get rich off you. I’ve seen how that game works, and the expectation was never your success. It was your payment. What you’ll find here is meant to actually serve you, and I intend to be authentic about that from day one.
Take what helps and put it to work.
If something here saves you from a mistake I already made, this site is doing its job.
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